C3 ONE: Seamless, Secure & Scalable Ecommerce Management
C3 ONE delivered a comprehensive, all-in-one service package that addressed Oakhouse Foods' needs and provided a future-proof infrastructure.
The Brief
Oakhouse Foods required a fully managed, hands-off eCommerce solution that would:
- Ensure 99.99% uptime, even during high-traffic sale periods.
- Provide robust security, including automated updates and proactive threat mitigation.
- Offer fixed and predictable pricing to simplify budget planning.
- Include 24/7 monitoring and rapid incident response for complete peace of mind.
C3 ONE was designed to remove the complexity of maintaining an eCommerce platform, ensuring a secure, scalable, and cost-effective solution.
Execution: The Solution
C3 ONE delivered a comprehensive, all-in-one service package that addressed Oakhouse Foods' needs and provided a future-proof infrastructure:
Cloud Migration & Scalability
- Migrated their eCommerce platform to a scalable AWS cloud-hosted infrastructure.
- Implemented auto-scaling technology, ensuring real-time response to spikes in demand.
- Provided continuous server monitoring with 24/7 issue response.
Security & Compliance
- Deployed a Web Application Firewall (WAF), blocking over 1.85 million threats in the first year.
- Conducted regular malware scanning and intrusion detection.
- Delivered six security patches and a full platform upgrade, ensuring compliance with best security practices.
Proactive Maintenance & Monitoring
- Implemented Adobe Commerce and third-party module updates, reducing risk and downtime.
- Introduced error monitoring and triage, preventing minor issues from escalating.
- Enabled spend management and cost control, optimising AWS usage for cost efficiency.
Predictable, Flat-Fee Pricing
- Replaced variable and unexpected maintenance costs with a single, predictable monthly fee.
- Reduced infrastructure and security-related expenditures by 19% annually.
- Provided a fully managed support package, allowing internal teams to focus on innovation.
Results & Impact
Since adopting C3 ONE, Oakhouse Foods has achieved:
- 100% uptime (excluding scheduled maintenance).
- A 20% reduction in infrastructure costs through optimised cloud hosting and security measures.
- A significant increase in platform reliability, supporting growth and operational stability.
- Peace of mind, allowing their internal teams to focus on business innovation rather than technical maintenance.
What Oakhouse Foods Says
"Thanks to C3 ONE, we’ve had a seamless year of eCommerce operations. The platform is stable, secure, and always up-to-date. The predictable pricing model means we no longer worry about unexpected maintenance costs. C3 has completely transformed how we manage our online presence." – Richard Clayton, Oakhouse Foods/Pilgrim's Food Masters
Conclusion
C3 ONE provided Oakhouse Foods with a future-proof, scalable, and secure eCommerce solution that enhanced performance, optimised security, and ensured cost predictability. By leveraging our expertise, Oakhouse Foods has shifted their focus from platform maintenance to business growth.
“This is the second site C3 have delivered for us since becoming customers in 2015; with it they have delivered a seamless experience tailored specifically to our customers’ needs. Since delivery we have seen an incredible growth in eCommerce sales, visits, and incredible customer feedback. C3 are more than an agency for us, they are our partners, they guide and influence our decisions and are always there to go above and beyond when we call upon them.”
“C3 worked closely with multiple departments here to understand the requirements and processes fully to build a website that would not only support our customers for years to come but was also a much-needed time saver for our sales team. C3 take great pride in their work, made sensible recommendations along the way, and worked tirelessly to ensure we received the end result we wanted. We have continued to work with them on additional development post launch to further enhance the platform.”
“We approached C3 to provide our company with a new ecommerce platform and online strategic direction. They designed, built, and still support the website today. Highly recommended.”
“Thanks to C3's support package we have had a very smooth and seamless year of eCommerce trading. Their complete support package exceeded our expectations, allowing us to focus on our business. Once we signed up C3 took the reins, taking care of our site's security, updates, and daily liveness monitoring. They have backed this up with a dedicated accounts team, who are always on hand to support us. The fixed cost of ownership, comprehensive security and firewall, and automated update schedule has meant we are free to move our conversations from maintaining, to improving our site, and driving our sales forward. Thanks C3.”
