Privacy & Cookie Policy

C3 Commerce (a trading name of C3 Media Limited)
Company Registration Number: 06994290 (Registered in England & Wales)
Last Updated: 24/02/2025

1. Introduction

C3 Commerce is a trading name of C3 Media Limited. C3 Media Limited is registered in England & Wales under company number 06994290. C3 Media Limited ("C3", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Data We Collect

We collect and process different types of personal data depending on how you interact with our website and services:

2.1 Information You Provide

Contact details (e.g., name, email, phone number)
Business details if applicable
Enquiry or support request information

2.2 Automatically Collected Data

IP address and browser type
Website usage data (via analytics tools)
Device identifiers

2.3 Third-Party Data Sources

Data from social media or external partners if you interact with our services through those platforms

3. How We Use Your Data

We use your personal data for the following purposes:

To provide, maintain, and improve our services
To communicate with you regarding enquiries, support, or service updates
To comply with legal obligations
For analytics, marketing, and performance improvements (with consent)

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

Consent (when you opt-in for marketing communications)
Contractual necessity (when processing is required to fulfil an agreement)
Legitimate interest (for website analytics and service improvements)
Legal obligation (when required by law or regulatory requirements)

5. Data Sharing & Transfers

We do not sell personal data. However, we may share data with:

Service providers (e.g., cloud hosting, analytics, and email providers)
Regulatory authorities if required by law
Business partners with your consent

Some third-party services we use may transfer data outside the UK/EU. In such cases, we ensure appropriate safeguards are in place.

6. Your Rights Under GDPR

As per GDPR, you have the following rights regarding your personal data:

Right to access: Request a copy of your data
Right to rectification: Correct inaccurate data
Right to erasure: Request data deletion
Right to restrict processing: Limit how we process your data
Right to data portability: Obtain your data in a structured format
Right to object: Withdraw consent or object to processing

To exercise these rights, please contact dpo@c3commerce.co.uk.

7. Data Retention

We retain personal data for as long as necessary to fulfil our legal obligations or service commitments. When no longer required, data is securely deleted or anonymised.

8. Security Measures

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience.

9.1 Types of Cookies We Use

Essential Cookies – Required for website functionality
Analytics Cookies – Help us understand how users interact with our site
Marketing Cookies – Used for personalised advertising (only with consent)

9.2 Managing Cookies

Upon visiting our site, you will be prompted to manage cookie preferences. You can also modify cookie settings via your browser.

10. Data Breaches

In case of a personal data breach, we will assess the risk and, where required, notify the relevant data protection authority within 72 hours and inform affected users if necessary.

11. Contact Information

If you have any questions or concerns regarding this policy, you can contact us at:

C3 Media Limited
Generator Building
Finzels Reach
Counterslip
Bristol
BS1 6BX
United Kingdom

Phone: +44 (0)117 405 4055

Email: dpo@c3commerce.co.uk

12. Data Protection Officer (DPO)

C3 Media Limited has appointed a Data Protection Officer (DPO) to oversee compliance with this policy. If you have any questions about how we handle personal data, you may contact our DPO:

Data Protection Officer
C3 Media Limited
Email: dpo@c3commerce.co.uk
Phone: +44 (0)117 405 4055